Refund policy

You have 30 calendar days from delivery to request a return. Eligible returns include free standard return shipping.

Return conditions

Items must be unworn, unused, in the same condition in which they were received, with any tags attached and in their original packaging. Proof of purchase is required.

How to request a return

Email support@irandre.com with your order number and the item you wish to return. Once your request is approved, we will send you the return instructions and the free return shipping method. Items sent back without first requesting a return may not be accepted.

EU right of withdrawal

If you are a consumer in the European Union, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving any reason. Just send us a clear statement, for example by email to support@irandre.com. Our 30-day return window extends this period and does not affect your statutory rights.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly so we can review and resolve the issue. This does not affect your statutory guarantee rights.

Refunds

Once the return is received and inspected, we will notify you of the outcome. Approved refunds, including the original standard delivery cost where the law requires it, are issued to the original payment method within a maximum of 14 calendar days. Your bank or card provider may need additional time to post the refund.