Terms of service

Last updated: October 2, 2026

1. Who we are

This online store, irandre.com, is operated by Irandre S.L. ("Irandre", "we", "us"). You can contact us at support@irandre.com. Further company details are available in our Legal Notice.

2. Scope

These Terms of Service govern your use of our website and every purchase you make from us. By using the website or placing an order, you accept these Terms together with our Privacy Policy, Shipping Policy and Refund Policy. Please read them carefully before ordering. Nothing in these Terms limits the rights you have as a consumer under the mandatory law of your country of residence.

3. Eligibility and your account

You must be of legal age in your country of residence to place an order. The information you give us (name, email, billing and shipping address) must be accurate and complete. If you create an account, keep your login details confidential; you are responsible for activity carried out through your account.

4. Our products

We take great care to describe and photograph our products accurately. Colours and finishes may vary slightly depending on your screen settings, and handcrafted details may differ slightly from piece to piece. Product availability is not guaranteed until your order is confirmed.

5. Orders and contract

Placing an order is an offer to buy the selected products. The contract between you and Irandre S.L. is formed when we email you the order confirmation, which summarises your order, prices, taxes and delivery costs.

We may decline or cancel an order if a product is unavailable, if there is an obvious error in the price or description, or if we have reasonable grounds to suspect fraud. In that case we will inform you and refund any amount you have paid in full.

6. Prices and payment

Prices are displayed in the currency selected in the store. The total price, including applicable taxes and shipping costs, is shown at checkout before you pay. The price that applies is the one shown when you place your order. Payment is processed through the secure payment methods offered at checkout; we never store your full card details.

7. Shipping and delivery

We ship to the destinations listed at checkout. Processing times, delivery estimates and shipping costs are described in our Shipping Policy. Delivery times are estimates. Risk of loss or damage passes to you when you, or a person you designate, take physical possession of the order.

8. Returns and right of withdrawal

You can return eligible items within 30 calendar days of delivery, with free standard return shipping, as set out in our Refund Policy.

If you are a consumer in the European Union, you also have a statutory right to withdraw from the contract within 14 days of delivery without giving any reason. To exercise it, send us a clear statement (for example, an email to support@irandre.com) before the period expires. Our 30-day return window extends this period and never reduces your statutory rights. We refund the price paid, including the original standard delivery cost, within 14 days, and may withhold the refund until we receive the items back.

9. Legal guarantee

All products are covered by the statutory guarantee of conformity provided by applicable consumer law (in Spain, three years from delivery). If an item is faulty or not as described, contact us and we will repair, replace or refund it in accordance with the law.

10. Intellectual property

All content on this website, including texts, photographs, graphics, logos, the Irandre name and trademarks, is owned by Irandre S.L. or its licensors and is protected by intellectual property law. You may use it only to browse and shop for personal, non-commercial purposes. Any reproduction, distribution or modification without our prior written consent is prohibited.

11. Acceptable use

You agree to use the website lawfully and not to interfere with its security or operation, upload malicious code, collect other users' data, impersonate any person, or use bots, scrapers or other automated tools to access the website or place orders without our permission. Automated agents must identify themselves as such. We may suspend access or cancel orders that breach these Terms.

12. Reviews and feedback

Reviews, comments and suggestions you submit must be truthful and lawful. You grant us a free, worldwide, non-exclusive licence to use, reproduce and display them in connection with our store. We may moderate or remove content that is unlawful, offensive or misleading.

13. Third-party services and links

Our website may contain links to, or features provided by, third parties such as payment providers, carriers or social networks. We are not responsible for their content or policies; please review their terms before using them.

14. Relationship with Shopify

Irandre is powered by Shopify, which enables us to provide our services to you. However, any sales and purchases you make in our store are made directly with Irandre S.L. Shopify is not responsible for any aspect of the sales between you and Irandre, including any injury, damage or loss resulting from purchased products.

15. Privacy

We process your personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).

16. Liability

We are liable for damage caused intentionally or through gross negligence, and for any liability that cannot be excluded by law, including your rights under consumer protection and product liability law. Otherwise, we are not liable for indirect losses or for interruptions of the website caused by events beyond our reasonable control.

17. Changes to these Terms

We may update these Terms from time to time. The version published on this page when you place your order applies to that order.

18. Governing law and disputes

These Terms are governed by Spanish law. If you are a consumer, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of your place of residence. We encourage you to contact us first so we can try to resolve any issue amicably.